FSM

Field Service Management

Effective Field Service management solution is paramount to manage skilled technicians and dispatch them to repair site to adeptly locate faults and leverage various solutions. The quality of your service depends upon various factors like timely and accurate communication about customer equipment and past repair history. That's why most of the organizations stress on maintaining the proper maintenance records available to the service engineers. Another important aspect of the maintenance is spares and tools (material management). The quality of your service directly affects the business continuity of your customer. To improve the communication and past history you should deploy proficient IT support processes, which gives you an efficient field service management system, which results in enhanced customer service and experience.

MobyService offers very effective Hosted Field Service solution, it includes the use of Mobile and Web enabled tools, which helps the technician to access the relevant information. With complete history of equipment and spares, your service personnel can offer unmatched quality service, which leaves a lasting impression on your customer.

The successful operation of the machinery depends upon the skilled technicians and their ability to assess the problem and leverage the right solution at the earliest. However, the functions of a technician have to be supported with timely and accurate information of problem, repair history, availability of spares, etc., Once the servicing completed, generating accurate invoice is also as important as servicing, this should contain parts used, time spent, and actual work done, etc., Addresseing these field service problems is vital as they impact your customer satisfaction and business continuity.

MobyServices is Process oriented, easy-to-use and well integrated hosted solution, which helps to acquire / store related and required information about the installed equipment of your customers.

Salient Features :

  • Workorder generation
    • Assigning the work to the correct and immediate available service person
  • Forecasting the required material and consumables
  • Required financial management for service personnel
  • Updating periodical site progress (if the work extends to multiple days)
  • Account and Supervising managers for management involvement
  • Google based client address location for quick reach
  • Contact details of the customer
  • Inventory
  • Material and consumable request
  • Dashboard with work order status
  • Add Technicians with they skills and prior experience
  • Search Technicians based on the skill based

MobyServices

Field Service Management

On Field Office Locater

  • Workorder generation
    • Assigning the work to the correct and immediate available service person
  • Forecasting the required material and consumables
  • Required financial management for service personnel
  • Updating periodical site progress (if the work extends to multiple days)
  • Account and Supervising managers for management involvement
  • Google based client address location for quick reach
  • Contact details of the customer
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